Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Cartridges
Cartridges can only be returned within 14 days of purchase with either a receipt and/or the card that it was purchased with.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
********We are not liable or responsible for refunding shipping costs if packages don't show up on time. We ship out same day if the order is before 2pm standard eastern time. Otherwise your order will be shipped the following business day. This is the only thing we can guarantee.***********

In-Store Pick Up

In order to utilize our in-store pick up option, you must be an account holder with us. Signing up for an account is easy and can be done at check out!

Fraudulent Charges


Our payment system monitors and alerts our team of any suspicious payment activity. To prevent fraudulent or misuse of personal credit/ debit card information, Kanna reserves the right to immediately refund/ void all transactions that have been deemed a fraud risk. To ensure your order is not deemed a fraud risk, we encourage you in your check out to provide the CVV associated with your card and ensure that the name on the order matches that which is on the payment method. We apologize for any inconvenience.
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